Refund Policy
Last updated: August 20, 2026
Coauthr Pro starts when Paddle completes the purchase. You may request a refund within 14 days of your first purchase.
Eligibility
The 14-day window applies to the first Coauthr Pro purchase on your Kurcz account. Monthly and annual plans have the same refund window.
Duplicate and erroneous charges are refunded. Requests outside the first-purchase window, including renewal payments, are reviewed case by case.
Request a refund
Email support@coauthr.co from the address on your Kurcz account. Include the approximate purchase date and whether you bought the monthly or annual plan. Never send card details, an agent token, or a sign-in link.
How refunds are processed
Approved refunds are returned through Paddle to the original payment method. Paddle and your bank determine when the funds appear.
A full refund ends the paid Coauthr entitlement after Paddle confirms it. Your documents remain readable, subject to the limits and controls of the Free plan.
Statutory rights
This policy does not limit statutory consumer rights or Paddle's obligations as the payment provider. If a local law gives you a longer or additional remedy, that remedy remains available.